Privacy Policy

Last Updated: October 9, 2026

Welcome to Sri Lanka Taxi & Driver, accessible at https://srilankataxianddriver.com/.

Your privacy is important to us. We are committed to protecting the personal information of customers who visit our website, request a quotation, book airport transfers, or use our private taxi and chauffeur services throughout Sri Lanka.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, how long it is retained, and what rights you have regarding your personal data.

By using our services, you acknowledge the information provided in this Privacy Policy.

1. Who We Are

Sri Lanka Taxi & Driver provides private taxi services, airport transfers, and transportation arrangements across Sri Lanka.

Website: https://srilankataxianddriver.com/

Email: info@srilankataxianddriver.com

Registered Business Address: NO.271/1 Godapola, Kandy

The business identified above is responsible for determining how personal information collected through our website and booking services is used.

For questions regarding your privacy, you can contact us directly at info@srilankataxianddriver.com.

2. Information We Collect

We collect information necessary to provide transportation services and respond to customer inquiries.

Personal Information

When you contact us or make a booking, we may collect:

  • Full name.
  • Email address.
  • Telephone or WhatsApp number.
  • Country of residence, if provided.
  • Booking details and customer communications.
  • Special requests or information voluntarily provided.

Travel and Booking Information

To arrange your transportation, we may collect:

  • Pickup and drop-off locations.
  • Pickup dates and times.
  • Flight numbers and arrival details.
  • Number of passengers.
  • Vehicle preferences.
  • Luggage information.
  • Child seat requirements.
  • Requested stops or special transportation arrangements.

Payment Information

When you make a payment, we may retain relevant transaction information, including payment amounts, payment dates, booking references, and payment confirmations.

Where third-party payment providers are used, payment information may also be processed under their own privacy and security policies.

We do not ask customers to send complete payment card details or card security codes through WhatsApp or email.

Website Usage Information

When you visit our website, our website systems or authorized service providers may collect technical information such as:

  • IP address.
  • Browser and device information.
  • Pages visited.
  • Approximate geographic location derived from technical information.
  • Referral sources.
  • Website usage statistics.
  • Cookie preferences.

Such information is used for website functionality, security, performance monitoring, and service improvement.

3. How We Use Your Personal Information

We use personal information for legitimate and necessary business purposes, including:

  1. Responding to inquiries and quotation requests.
  2. Confirming and managing taxi reservations.
  3. Arranging suitable vehicles and professional drivers.
  4. Coordinating airport pickups and flight arrivals.
  5. Communicating driver and vehicle details.
  6. Providing customer support before, during, and after transportation.
  7. Processing payments, cancellations, and refunds.
  8. Resolving booking-related complaints and disputes.
  9. Improving website functionality and customer experience.
  10. Protecting our website and services against fraud and misuse.
  11. Meeting applicable legal, financial, and regulatory obligations.

We do not use your booking information for unrelated purposes without an appropriate legal basis.

4. Legal Basis for Processing Information

Depending on the circumstances and applicable law, personal data may be processed because:

  • It is necessary to provide a service you have requested or booked.
  • It is necessary to take steps before confirming a booking.
  • We must comply with a legal or regulatory obligation.
  • We have a legitimate business interest in maintaining secure and reliable operations, where permitted by law.
  • You have provided consent for a specific purpose where consent is required.

If you withdraw consent, this will not affect processing that was lawful before withdrawal or information we must retain for other lawful reasons.

5. WhatsApp, Email, and Telephone Communication

Customers may communicate with Sri Lanka Taxi & Driver through WhatsApp, email, or telephone.

When you contact us through these channels, we may use the information provided to:

  • Prepare transportation quotations.
  • Confirm bookings.
  • Share pickup instructions.
  • Provide driver contact details.
  • Notify you of travel or service updates.
  • Respond to requests for booking modifications.
  • Process cancellation and refund inquiries.

We may retain relevant booking communications as part of our service records.

WhatsApp and other communication platforms operate under their own privacy policies. Information transmitted through those platforms may also be processed by the platform provider.

We do not sell customers’ WhatsApp numbers, email addresses, or personal booking information to advertisers or unrelated third parties.

6. Sharing Information with Drivers and Service Providers

We share personal information only when reasonably necessary for legitimate business operations.

Your booking details may be shared with:

  • Assigned drivers.
  • Authorized transportation partners.
  • Customer support staff.
  • Payment service providers.
  • Website hosting and technical service providers.
  • Professional advisers where necessary.
  • Government or regulatory authorities where legally required.

For example, your assigned driver may receive your name, telephone number, pickup location, destination, flight information, and relevant journey instructions.

Drivers and transportation partners are expected to use customer information only for authorized transportation-related purposes.

We do not sell personal information to third parties.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality and improve the browsing experience.

These technologies may include:

Essential Cookies

Necessary for website functionality, security, and essential features.

Analytics Cookies

May be used to understand visitor activity, website traffic, and page performance.

Advertising and Marketing Cookies

May be used to measure advertising performance where such services have been enabled.

Analytics and marketing services, where activated, may include tools such as Google Analytics or Meta Pixel.

Non-essential cookies and tracking technologies will be used only in accordance with applicable consent requirements.

Visitors can manage their preferences through available cookie controls or browser settings.

Disabling certain cookies may affect some website features.

8. Third-Party Websites

Our website may contain links to external services or websites.

Examples include WhatsApp, payment service providers, mapping services, and other transportation or travel-related websites.

We are not responsible for the independent privacy practices of external websites.

We recommend reviewing the privacy policies of third-party services before submitting personal information.

9. Data Security

We take reasonable measures to protect the personal information we handle.

These measures may include:

  • Restricted access to booking information.
  • Secure website administration.
  • Appropriate account and access controls.
  • Secure communication and payment arrangements where available.
  • Limiting personal information shared with drivers and partners.
  • Reviewing access to customer data when no longer required.

Only authorized individuals and service providers should access customer information for legitimate business purposes.

Although we take reasonable precautions, no internet-based system can guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services and meet legitimate business or legal requirements.

Our proposed standard retention periods are:

  • Booking and journey records: Normally up to 24 months after the completed journey.
  • Unconfirmed booking inquiries: Normally up to 12 months after the last relevant communication.
  • Payment and financial records: For the period required under applicable accounting, tax, and financial laws.
  • Marketing preferences: Until consent is withdrawn or the information is no longer required.
  • Website technical records: According to the operational requirements and retention settings of the relevant website systems and service providers.

Where information must be retained for an ongoing dispute, legal obligation, or fraud investigation, it may be kept for longer where permitted or required by law.

Once information is no longer necessary, we take reasonable steps to delete, anonymize, or securely dispose of it.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information held about you.
  • Request correction of inaccurate information.
  • Request deletion of personal data in appropriate circumstances.
  • Withdraw consent where processing is based on consent.
  • Object to certain types of processing.
  • Request restrictions on processing where applicable.
  • Raise concerns about the handling of your information.

To make a privacy-related request, email:

info@srilankataxianddriver.com

Please include enough information for us to identify the relevant booking or record.

We may request reasonable identity verification before responding to a request.

We will respond in accordance with applicable legal requirements.

12. International Data Processing

Some website hosting, payment, communication, or technical service providers may process information outside Sri Lanka.

Where personal data is transferred internationally, we will take appropriate measures to comply with applicable data protection requirements.

13. Children’s Privacy

Our transportation services may be used by families traveling with children.

Reservations involving children must be arranged by a parent, legal guardian, or responsible adult.

We do not knowingly request personal information directly from children for independent taxi reservations.

Any information about children required for transportation, such as child seat requirements, is used only for appropriate booking and safety purposes.

14. Marketing Communications

We may occasionally share transportation offers or service updates with customers where legally permitted.

Where consent is required, marketing messages will be sent only with the appropriate consent.

Customers may opt out of promotional communications by contacting us at info@srilankataxianddriver.com or following any available unsubscribe instructions.

Opting out of marketing does not prevent us from sending essential messages related to an existing booking.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, or applicable laws.

Any updates will be published on this page with a revised last-updated date.

We encourage customers to review this policy periodically.

16. Contact Information

If you have questions, requests, or concerns about how we collect or use personal information, please contact:

Sri Lanka Taxi & Driver

Website: https://srilankataxianddriver.com/

Email: info@srilankataxianddriver.com

Registered Business Name: Sri Lanka Tour Ravana

Business Address: NO.271/1 Godapola, Kandy

We value the trust you place in Sri Lanka Taxi & Driver and remain committed to handling your information responsibly and transparently.