Terms & Conditions
Last Updated: October 9, 2026
Welcome to Sri Lanka Taxi & Driver, your private transportation service in Sri Lanka.
Website: https://srilankataxianddriver.com/
These Terms & Conditions govern transportation bookings, payments, cancellations, and the use of our taxi and chauffeur services.
By confirming a reservation with Sri Lanka Taxi & Driver, customers agree to the applicable booking conditions outlined below.
We encourage all customers to review these terms before making a reservation.
1. Our Services
Sri Lanka Taxi & Driver arranges comfortable and reliable private transportation across Sri Lanka.
Our services include:
- Bandaranaike International Airport pickups and drop-offs.
- Private airport transfers.
- City-to-city taxi services.
- Hotel-to-hotel transfers.
- Private car and driver services.
- Long-distance transportation.
- Private transportation for families and groups.
- Customized transfer arrangements.
Our transportation services are subject to vehicle availability, booking confirmation, and reasonable operational conditions.
2. Booking and Confirmation
Customers can request transportation through our website, WhatsApp, email, or telephone.
To arrange a booking, we may require:
- Full name.
- Contact number or WhatsApp number.
- Pickup and drop-off locations.
- Travel date and time.
- Flight number for airport pickups.
- Number of passengers.
- Luggage information.
- Vehicle preference.
- Child seat requirements, if applicable.
- Other relevant transportation details.
A booking request is not considered confirmed until our team sends an official confirmation through WhatsApp or email.
WhatsApp booking confirmations are accepted as official booking confirmations from Sri Lanka Taxi & Driver.
Customers are responsible for checking their confirmed booking details and informing us promptly if corrections are needed.
3. All-Inclusive Transportation Pricing
We believe transportation pricing should be clear, transparent, and free from unexpected costs.
Our confirmed taxi fares include all standard transportation expenses associated with the agreed journey.
Unless otherwise expressly agreed, the confirmed fare includes:
- Private vehicle and professional driver.
- Fuel costs.
- Highway and expressway tolls.
- Standard parking fees.
- Applicable taxes.
- Driver-related operating expenses.
- Airport pickup coordination where applicable.
- Complimentary airport waiting time within the stated limit.
- Reasonable short stops for meals, restrooms, and essential travel needs.
- Nighttime transportation without additional night charges.
- Requested child seats, arranged in advance.
There are no hidden charges for the agreed transportation service.
Customers will be informed in advance if a requested change to the originally agreed service requires a different price.
Optional attraction tickets, accommodation, meals, and other non-transportation services are not included unless expressly stated in the booking confirmation.
4. Vehicle Categories and Capacity
We provide different vehicle categories to suit individual travelers, couples, families, and larger groups.
Examples include:
Budget Taxi
Suitable for 1–2 passengers, depending on luggage requirements.
Example vehicle models may include Suzuki Alto or Suzuki Wagon R.
Private Car Taxi
Comfortable sedan or similar vehicle, generally suitable for 1–3 passengers, depending on luggage requirements.
Example vehicle models may include Toyota Prius or Honda Fit Shuttle.
Private Van Taxi
Suitable for larger families or groups, with seating capacity depending on the vehicle assigned.
Example vehicles may include Toyota KDH High Roof, Toyota KDH Flat Roof, or Nissan Caravan.
Vehicle names and photographs displayed on our website are representative examples.
A specific brand, model, color, or year of manufacture is not guaranteed unless separately confirmed.
We will arrange a vehicle suitable for the confirmed passenger count and declared luggage requirements.
Vehicles must not exceed their legal passenger capacity.
5. Airport Pickup and Free Waiting Time
We understand that international flights, immigration procedures, and baggage collection can take time.
For confirmed airport pickups, we provide up to 5 hours of complimentary waiting time after the flight’s actual arrival.
This waiting time is already included in the confirmed transportation price.
No additional waiting charge applies within this 5-hour period.
Customers should provide accurate flight details so that we can monitor flight arrival information where available and coordinate pickup arrangements.
If your flight is delayed, please inform our team when possible.
We will make reasonable efforts to adjust the pickup arrangements to the updated arrival time.
If additional waiting beyond the included 5 hours becomes necessary, please contact our team. Any special arrangement or applicable additional cost must be communicated and agreed upon in advance.
Customers will receive pickup instructions through their booking communication channel.
If you cannot locate your driver, please contact our team before leaving the agreed meeting area.
6. Short Stops During the Journey
We want passengers to enjoy a comfortable and convenient journey.
Short stops of less than one hour for meals, refreshments, restroom breaks, or other reasonable essential needs are included in the transportation price.
No extra fee is charged for these reasonable short stops along the agreed journey.
Passengers should communicate their preferred stops to the driver so they can be arranged safely.
Requests involving significant route deviations, additional destinations, extended sightseeing, or substantially longer waiting periods may require an updated quotation.
Any additional charge must be explained and agreed upon before the additional service is provided.
7. Nighttime and Early Morning Transfers
Our transportation services can be arranged for daytime, nighttime, and early morning journeys, subject to availability.
We do not charge extra solely because a transfer takes place at night or early in the morning.
The confirmed transportation fare includes the agreed service regardless of the time of day.
Customers are encouraged to book nighttime and early morning transfers in advance to ensure vehicle availability.
8. Child Seats and Family Travel
We welcome families traveling with children.
Child seats can be arranged upon request and are included in the confirmed transportation price at no additional charge.
Customers should inform us in advance about:
- The number of children requiring child seats.
- The approximate age of each child.
- Any specific child seat requirements.
Advance notice helps us arrange appropriate equipment for the journey.
Child seats will be provided according to the requirements confirmed with our team.
Parents or responsible adults remain responsible for supervising children during transportation.
9. Payment Terms
Payment arrangements are communicated before booking confirmation.
Depending on the reservation, customers may be offered:
- Advance payment.
- A booking deposit.
- Payment of the remaining balance according to the confirmed arrangement.
- Other available payment methods agreed upon with our team.
Any payment requirement will be explained before the reservation is finalized.
Payments should be made only through officially communicated payment channels.
We do not impose undisclosed transportation charges after a booking has been confirmed.
Customers should retain their booking confirmation and relevant payment records.
10. Cancellation and Refund Conditions
We understand that travel plans may change.
Our standard cancellation policy is:
48 Hours or More Before Pickup
Customers who cancel at least 48 hours before the scheduled pickup time receive a 100% refund of the amount paid for that booking.
24 Hours to Less Than 48 Hours Before Pickup
Customers cancelling during this period receive a 50% refund of the amount paid for that booking.
Less Than 24 Hours Before Pickup
Cancellations made less than 24 hours before the scheduled pickup time are not eligible for a refund.
Flight Cancellation Exception
If an airline cancels a customer’s flight before the booked transfer begins, the customer is eligible for a 100% refund of the amount paid for the affected airport transfer, subject to verification of the flight cancellation.
Cancellation by Sri Lanka Taxi & Driver
If we cannot provide a confirmed transportation service and the customer does not accept a suitable alternative, we will provide a 100% refund for the affected service.
Approved refunds will be initiated within 7 business days after approval, using a reasonably available and mutually agreed payment method.
For complete information, please read our Refund & Cancellation Policy:
11. Booking Changes and Rescheduling
Customers may request modifications to their booking, including:
- Pickup date.
- Pickup time.
- Pickup location.
- Destination.
- Vehicle category.
- Number of passengers.
We will make reasonable efforts to accommodate changes.
All changes are subject to availability and operational feasibility.
Where a requested modification affects the transportation cost, the revised price will be communicated before the change is confirmed.
Booking changes become effective only after confirmation by our team.
12. Flight Delays and Flight Cancellations
For airport transfers, customers should provide correct flight information during booking.
If your flight is delayed, we will make reasonable efforts to adjust the pickup arrangements.
Our included airport waiting allowance remains available according to Section 5.
If your airline cancels your flight, we offer a full refund for the affected airport transfer, even if the cancellation occurs within 48 hours of pickup.
Please notify us as soon as possible and provide evidence of the airline cancellation, such as an airline notification or updated flight status.
This exception applies to an airline-cancelled flight before the booked transfer service begins.
13. Driver Responsibilities and Road Safety
Passenger safety is one of our highest priorities.
Drivers providing our transportation services are expected to:
- Follow applicable Sri Lankan road traffic laws.
- Drive responsibly and safely.
- Respect speed limits and traffic regulations.
- Avoid unsafe overtaking or reckless driving.
- Avoid using handheld mobile phones while driving.
- Treat passengers professionally and respectfully.
- Maintain appropriate vehicle cleanliness.
- Assist with luggage where reasonably possible.
- Follow the agreed transportation arrangements.
- Take reasonable steps to ensure a safe and comfortable journey.
Customers who experience unsafe driving or inappropriate behavior should contact our customer support team as soon as possible.
We take safety complaints seriously and will review them appropriately.
14. Vehicle Breakdown and Replacement
Although we aim to provide dependable transportation, unexpected mechanical problems or other operational issues may occasionally occur.
If a confirmed vehicle becomes unavailable or experiences a breakdown, we will make reasonable efforts to provide a suitable replacement vehicle and driver as quickly as possible.
The replacement vehicle should meet the confirmed passenger and luggage requirements.
We will keep customers informed of significant delays or changes whenever reasonably possible.
If we cannot provide the agreed transportation service or an acceptable alternative, the customer will be entitled to a refund for the service we are unable to provide.
15. Luggage and Personal Belongings
Customers should accurately disclose their luggage requirements before confirming a reservation.
Large suitcases, sports equipment, mobility aids, or unusually sized items may require a larger vehicle.
Additional vehicle requirements will be discussed before booking confirmation.
Passengers are responsible for checking their belongings when leaving the vehicle.
If an item is left inside a vehicle, please contact us as soon as possible.
We will make reasonable efforts to help recover lost belongings, subject to the circumstances and applicable law.
16. Passenger Responsibilities
Passengers are expected to:
- Provide accurate booking information.
- Arrive at the confirmed pickup location.
- Inform us of significant changes or delays.
- Follow reasonable safety instructions.
- Wear seat belts as required.
- Treat drivers respectfully.
- Avoid damaging the vehicle.
- Avoid carrying prohibited or illegal items.
- Refrain from behavior that endangers the driver or other passengers.
We may refuse or discontinue transportation where serious misconduct creates a safety risk or violates applicable law.
Any cancellation, charge, or refund arising from such circumstances will be considered under the applicable policy and relevant law.
17. Travel Times and Unexpected Delays
Travel durations shown on our website are estimates.
Actual journey times may vary because of:
- Traffic congestion.
- Weather conditions.
- Road closures or construction.
- Accidents.
- Public holidays and special events.
- Government restrictions.
- Natural disasters.
- Other unexpected circumstances.
We make reasonable efforts to provide punctual transportation.
However, customers should allow sufficient time for airport check-in, connecting journeys, and other important appointments.
Nothing in these terms excludes any liability that cannot legally be excluded.
18. Service Disruptions and Extraordinary Circumstances
Severe weather, flooding, landslides, strikes, emergency road closures, or other circumstances outside our reasonable control may affect transportation services.
If such an event makes the agreed service impossible or unsafe, we will attempt to offer a suitable alternative.
If we must cancel a service and cannot provide an acceptable alternative, we will issue a full refund for the affected service.
Customer safety will remain our priority.
19. Complaints and Customer Support
We value feedback and are committed to resolving customer concerns fairly.
For complaints relating to drivers, vehicles, bookings, payments, or transportation services, please email:
info@srilankataxianddriver.com
When possible, include:
- Your name.
- Booking reference.
- Travel date.
- Journey details.
- Description of the problem.
- Supporting information, if available.
We will review complaints and work toward a reasonable resolution.
Customers retain all rights available under applicable consumer protection laws.
20. Privacy and Data Protection
Personal information provided during booking and transportation arrangements is handled in accordance with our Privacy Policy.
Please visit:
21. Limitation of Liability
Sri Lanka Taxi & Driver will exercise reasonable care and diligence in arranging and providing its transportation services.
We are not responsible for losses caused solely by circumstances outside our reasonable control, except where applicable law provides otherwise.
Nothing in these Terms & Conditions excludes or limits liability for fraud, personal injury caused by negligence, or any liability that cannot lawfully be excluded or restricted.
22. Governing Law
These Terms & Conditions are governed by the applicable laws of Sri Lanka.
Any disputes will be handled through appropriate procedures under Sri Lankan law, without limiting any mandatory consumer rights that may apply.
23. Updates to These Terms
We may revise these Terms & Conditions when necessary.
Updates will be published on this website with the revised date.
Changes will not retrospectively remove refund or cancellation rights agreed to under an existing confirmed reservation.
24. Contact Us
For transportation inquiries, bookings, cancellations, or other questions, please contact:
Sri Lanka Taxi & Driver
Website: https://srilankataxianddriver.com/
Email: info@srilankataxianddriver.com
Phone / WhatsApp: +94 77 044 0801
Business Address: NO.271/1 Godapola, Kandy
Thank you for choosing Sri Lanka Taxi & Driver. We look forward to providing a safe, reliable, comfortable, and transparent transportation experience throughout Sri Lanka.